Privacy
Privacy policy
Last updated: 14 November 2026
Who we are
Kateb is a mobile app for the citizen in Algeria. It turns an administrative problem into a formal letter addressed to the competent authority, then stays with the case until it is closed. This website presents the app. For privacy questions: [email protected].
What we collect
Account data: full name, email, and password, plus a phone number if you add one. Continuing with Google then asks you to confirm the name. Case content: the title, whether the case is individual or collective, the written problem, a photo of a document or of the problem in the street, the competent authority, the advice, and the administrative letter. Signatories: a name, an optional Algerian mobile number, and an optional 18-digit national ID number. Place: wilaya, commune, neighborhood, and saved addresses. Follow-up and rating: what the administration did, the appointment, the outcome, the number of visits, the rating, and an optional tip. The referral code you copy. Limited technical data: device type, interface language, and crash logs needed to keep the service safe.
National ID number
The national ID number and the phone number are stored with the signatory on the case when they are provided. On a collective case they are printed in the signature table: number, name, national ID number, and signature. People who have not signed still appear, with an empty signature cell. Phone numbers and national ID numbers stay off the public cases feed. We do not sell them and we do not use them for advertising.
Prompts and generated files
The case and the letter stay in your account so you can reopen them, print them, or share an Arabic right-to-left PDF. On a collective case the first page carries the Republic, the wilaya, the commune, the subject, and the letter. Later pages are the signature table. An individual case prints one signatory and has no signature table. Every case starts private. You can share it with specific people or publish it to the public cases community. The public feed shows the published letter and the administration rating, without phone numbers or national ID numbers.
Why we use the data
To prepare the letter, keep your cases, collect signatures, remind you of the filing date and of an appointment 24 hours ahead, protect the service, and answer access or deletion requests. We do not sell personal data and we do not share it with advertisers. The referral code is for inviting friends. It does not raise the case cap. Publishing a case does not add a case.
Legal frame
We aim to align processing with Law No. 18-07 of 10 June 2018 on the protection of natural persons in the processing of personal data. Creating an account means you have read this policy. You can withdraw consent by deleting the account.
How long we keep it
Account data and cases stay while the account is open. After a deletion request they are removed within 30 days, except where the law requires retention. Security logs are kept for 90 days.
Who can see it
Authorized operators, a hosting provider bound to process data only for us, and a court or authority when the law requires it. We do not transfer data in order to sell it.
Security
We use encrypted transport and limited access. The national ID number and the phone number stay on the case and are not published in the public community. No method is perfectly secure. If a breach affects you, we will tell you as the law requires.
Your rights
You can request access, correction, and deletion. Delete the account in the app or from the deletion page on this website. For a complaint, write to [email protected]. You may also contact the national authority for the protection of personal data.
Children and updates
The service is for adults. We do not knowingly collect data from anyone under 18. We may update this policy. The date at the top of the page is the one that applies. Continuing to use the app after an update means you have had a chance to read the new version.